Full-scale operation of telephone customer services, handling inbound calls, letters (e-mails) and online webchat messages with guaranteed service levels. Information supply, managing invoicing and other transactions, handling customer complaints, taking orders, offering technical assistance.
Opening hours on demand, customer services in Hungarian and in 8 other languages, flexible capacity adjusted to the actual workload.
Solutions at professional levels:
- call distribution based upon customer value and agents’ competence;
- guaranteed service levels (rate of calls taken within 30 seconds is at least 85%);
- intelligent call queuing;
- digital voice recording;
- real-time data entry, tailor-made applications, synchronisation with ERP/CRM systems;
- remote access, real time monitoring and reporting;
- variable operational costs proportionate with volumes.
Guaranteed return, cost-effective operation:
- flexible, shared capacities adjusted to actual workload instead of fixed resources ;
- efficient handling of positive and negative peaks;
- higher level of servicing, better customer experience;
- shared resources, infrastructure;
- wide range of expertise, know-how;
- volume driven variable costs.
Outsourcing customer service operations result in considerable cost reduction at identical or higher levels of services compared to in-house operation. Make your move now!